Diverse Learners (the “company”) is committed to maintaining robust privacy protection for its users. Our Privacy Policy (‘Privacy Policy') is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our service. 

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For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at www.diverse-learners.co.uk.

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“Service” refers to the Company’s services accessed via the Site, in which users can use freelance business support. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site or our Service. 

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Please read through this Privacy Policy carefully. By accessing our Site or Service, you acknowledge that you have read and understood this Privacy Policy and our Terms of Use (www.diverse-learners.co.uk/terms-of-use).

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INFORMATION WE COLLECT

Diverse Learners collects “Non-Personal Information” and “Personal Information” in the categories described below.

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Usage data
Diverse Learners will process information about your use of our website and services ("usage data"). The usage data may include:

(1) the browser types and versions used
(2) the operating system used by the accessing system
(3) the website from which an accessing system reaches our website (so-called referrers)
(4) the sub-websites
(5) the date and time (so-called timestamp) of access to the Internet site
(6) an Internet protocol address (IP address)
(7) the Internet service provider (ISP) of the accessing system
(8) the geographical location of the user
(9) the page views and site navigation paths
(10) the pattern of the users’ use of the service with regard to timing and frequency
(11) any other similar data and information that may be used in the event of attacks on our information technology systems.

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The source of the usage data is Google Analytics. The usage data collected is needed to:

(1) deliver the content of our website correctly
(2) optimise the content of our website as well as any advertisement
(3) ensure the long-term viability of our information technology systems and website technology
(4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.

To process this information, we have obtained the user’s consent and based on our legitimate interests in monitoring and improving our website and services.

 

Notification Data
Diverse Learners may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). Our newsletter may only be received by the user if;

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(1) the user has a valid email address and 

(2) the user registers for the newsletter shipping. 

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A confirmation email will be sent to the email address registered by a user for the first time for newsletter shipping, for legal reasons, in a double opt-in procedure. The confirmation email is used to verify whether the email address owner is authorised to receive the newsletter.

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When the user registers for the newsletter, we also store the IP address of the computer system assigned by the Internet service provider (ISP) and used by the user at the time of the registration, as well as the date and time of the registration. 

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The purpose of collecting this data is to legally protect Diverse Learners by ensuring an understanding of potential misuse of users' email addresses at a later date. The personal information collected during newsletter registration will be used solely to send our newsletter. You can read more about our Cookie Policy here (www.diverse-learners.co.uk/cookie-policy).

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The user may terminate the newsletter subscription at any time. The consent to the storage of personal data, which the user has given prior to the newsletter being shipped, may be revoked at any time. For the purpose of revoking consent, a corresponding unsubscribe link is included in each newsletter.

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​ENQUIRY DATA, CORRESPONDENCE DATA AND CUSTOMER RELATIONSHIP DATA

Diverse Learners may process information contained in any enquiry you submit to us regarding our services and products ("enquiry data"). If a user contacts us via email or a contact form, their personal information is automatically stored. 

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The personal information may include:

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(1) the user’s contact information
(2) the user’s name
(3) the name of the user’s employer
(4) the user’s job title or role
(5) the metadata associated with the communication
(6) and information contained in communications between the user and Diverse Learners

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​Such personal data, transmitted voluntarily by a user to Diverse Learners, is stored for the purpose of processing or contacting the user, managing our relationships with customers, keeping records of communication with the user, and promoting our products and services to customers. 

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PUBLICATION DATA

Diverse Learners may process information that the users post for publication on our website or through our services ("publication data"). On our website, users can post information in the following ways: testimonials, blog comments, and social media comments.

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HOW WE USE AND SHARE INFORMATION

Personal Information

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors that perform services for the Company, such as servers for our email communications, which are provided access to users’ email addresses to send emails on our behalf. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to their questions, solicit feedback, provide technical support, and inform them about promotional offers.

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Non-Personal Information

In general, we use Non-Personal Information to help us improve the Service and customise the user experience. We also aggregate Non-Personal Information to track trends and analyse usage patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information, and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

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Legal purpose of the processing of personal data

​Diverse Learners may process any of your personal information identified in this privacy policy where necessary for the establishment, exercise or defence of legal claims, both in court proceedings and in an administrative or out-of-court procedure. The legal basis for this processing is the protection and assertion of our legal rights, your legal rights and the legal rights of others.

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​Diverse Learners may also process any of your personal information identified in this privacy policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, fulfilling tax obligations, or obtaining professional advice. The legal basis for this processing is the proper protection of our business against risks.

 

RETAINING AND DELETING YOUR PERSONAL INFORMATION

The personal information that we process for any purpose or purposes will not be kept for longer than is necessary for the expressed purpose. We will retain your personal data as follows:

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(a) Name, address, phone number, email address, and IP addresses will be retained for a minimum period of 7 years and for a maximum period of 10 years.

 

YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), you have the following data protection rights under the EU GDPR and UK GDPR, respectively:

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● If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing kerry@diverse-learners.co.uk

● In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information or request portability of your personal information.

● You have the right to opt out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To opt out of other forms of marketing, please contact us by emailing  kerry@diverse-learners.co.uk

● Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

● You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

We respond to all requests from individuals seeking to exercise their data protection rights in accordance with applicable data protection laws. You can read about our Cookie Policy (www.diverse-learners.co.uk/cookie-policy) and full Terms of Use (www.diverse-learners.co.uk/terms-of-use).

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LINKS TO OTHER WEBSITES

As part of the Service, we may provide links to, or be compatible with, other websites or applications. However, we are not responsible for the privacy practices of those websites or for the information or content they contain. 

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This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before using them.

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UPDATES

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of significant changes to this policy by email or by placing a prominent notice on our website. Significant changes will take effect 30 days after such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

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CONTACT US

This website is owned and operated by Diverse Learners. If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to kerry@diverse-learners.co.uk

 

​Last Updated: This Privacy Policy was last updated on April 8th 2026

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​DATA PROTECTION OFFICER
Our data protection officer's contact details are: kerry@diverse-learners.co.uk